Pre-orders and delivery hours

A pre-order is offered when a tier has nothing at all on the shelf. The product page then shows Pre-order instead of Buy now. If there is any stock, you buy normally and it is delivered at once.

A pre-order is for one product, up to 10 accounts. Baskets with several products cannot be pre-ordered; buy those separately.

• You pay the normal price at checkout, by card, crypto or store balance.
• The order waits in a queue that is checked every few minutes. Whoever has waited longest is served first, website and API pre-orders alike.
• When stock returns, the accounts are delivered automatically to your order page and your email.
• A pre-order is never given up on. It waits until it is filled or you cancel it.

Nobody can promise a date, because nobody knows when a supplier's next batch arrives, so none is given.

The 6 hour warranty starts at delivery. A pre-order filled at 4am could use up most of its cover before you have even seen the account. Delivery hours fix that: the order is only filled while your chosen hours are open.

• Tick "Only deliver when I'm awake" at checkout. The hours start at 09:00 to 23:00; change them to suit you.
• Pick your own time zone. Your browser's is filled in for you.
• The window must be at least two hours long, and it can run past midnight, for example 22:00 to 02:00.
• Outside your hours the order keeps its place in the queue and is filled as soon as they open.

Leave the box unticked and the pre-order is delivered whenever stock returns, at any hour.

Say you pre-order at 01:00 Berlin time with hours of 09:00 to 23:00 in Europe/Berlin, and stock comes back at 03:00. The queue sees your hours are closed, keeps your place, and fills the order at 09:00. Your 6 hour warranty then runs from 09:00, while you are awake to use it.

Without hours, the same order would have been filled at 03:00, and most of the warranty would have gone by the time you woke up.

While the pre-order is still waiting, you can change its hours, or clear them to allow any time, on your order page. New hours apply from the next run of the queue. Once the pre-order has been filled, its hours are fixed.

You can cancel a waiting pre-order at any time from the order page. What has not been delivered goes back in full as store balance, at once, on the email you ordered with.

If part of a pre-order has already been delivered, you keep those accounts and only the undelivered part is credited. A pre-order cannot be cancelled in the few seconds while it is actually being delivered; try again once it settles.

Exactly the same as any other order: 6 hours from delivery (12 with the extended warranty), up to three replacements per order. The only difference is that delivery is when the pre-order is filled, not when you paid.

If you would rather not pay before stock exists, you do not have to. The live stock board in our Discord shows what is on the shelf and can notify you when a product comes back from empty, so you can buy normally then. A pre-order is the better choice when a tier is popular and tends to sell out again quickly: your place in the queue is held from the moment you pay.

API buyers can pre-order too, by adding preorder=1 to a buy, with optional delivery hours, and can change the hours or cancel through the API. The rules are the same as on the website.

Can I buy a sold-out NFA account?

Yes, as a pre-order. You pay now and it is delivered automatically when stock returns, oldest pre-order first.

When will my pre-order arrive?

When stock returns, inside your delivery hours if you set them. No date is promised because nobody can know it.

What are delivery hours?

Hours, in your own time zone, in which a pre-order may be delivered. They protect the 6 hour warranty from running out while you sleep.

Can I cancel a pre-order?

Yes, any time while it waits. The undelivered part is refunded in full to your store balance at once.

How many accounts can one pre-order be for?

Up to 10, of one product.