Terms of Service

NFA is an independent store that sells access to game accounts. These terms apply to every visitor and every purchase, whether you check out as a guest, sign in with Discord, or buy through the reseller API.

Our Refund Policy and Privacy Policy form part of these terms. Where a product page says something more specific about that product, the product page applies to that product.

• NFA account: a game account you get access to through a login token. You do not get the account's email address or password, and the email cannot be changed.
• Login token: the line delivered on your order page. Anyone holding it can sign in to the account, so it is as sensitive as a password.
• Order link: the private address of your order page. It shows your login tokens and lets you use the warranty. Treat it like a password and never post it anywhere.
• Invoice ID: the reference shown at the top of your order page. It identifies your order but cannot open it, so it is safe to give to support.
• Warranty window: the 6 hours after an account is delivered, shown as a countdown on your order page.
• Cooldown: a temporary matchmaking restriction from the game. It clears on its own and does not mean the account is faulty.
• VAC or game ban: a ban placed by the game or its anti-cheat on the account.
• Store balance: credit on the store, used for purchases and for every refund we issue.

You must be at least 18 years old, or the age of majority where you live, to use the store or place an order.

You may not buy for someone we have blocked, use the store from a country we are not allowed to serve under sanctions or export rules, or use somebody else's payment method without their permission.

You buy access to one game account per unit, delivered as a login token. The product page lists what each listing includes, such as playtime, rank, medals, or items. Read it before you pay, because that description is what you are buying and nothing more.

We do not promise anything about an account that is not on its product page, including its name, history, skins beyond those listed, future rank, or how long it will last.

NFA is not affiliated with, endorsed by, or operated by Valve, Steam, Facepunch, or any other game publisher. Their trademarks belong to them, and the accounts remain subject to their rules.

Game publishers set their own rules, and some forbid selling, sharing, or transferring accounts. A publisher can lock, ban, restrict, or reclaim an account at any time. That is outside our control, and apart from the warranty below, you accept that risk when you buy.

Prices are in EUR. You pay the total shown at checkout, which includes any card processing fee. Cards are processed by Stripe and crypto by OxaPay.

Crypto payments cannot be reversed. Send the exact amount, in the coin and on the network shown, before the invoice expires. What happens to short, late, or extra payments is set out in our Refund Policy.

An order is only paid once the payment provider confirms it. Unpaid orders expire and are cancelled automatically.

Delivery starts automatically once payment is confirmed. Most orders are delivered within seconds; a busy supplier can occasionally make it take longer.

If we cannot deliver within the delivery window shown on your order page, the part we could not deliver is refunded to your store balance automatically. You never pay for an account you did not receive.

Save your order link. It is the only way to see your login tokens and use your warranty. If you lose it, recover it with the Find your order page using your invoice ID and the email you ordered with.

When a product is sold out you may be offered a pre-order. You pay now and the account is delivered automatically as soon as stock returns, oldest pre-order first. We do not promise a delivery date.

Until a pre-order is fully delivered you can cancel the rest from your order page and take its value as store balance. If part of a pre-order has been delivered, you keep those accounts and only the undelivered part is credited.

The warranty on a pre-ordered account starts when that account is delivered, not when you paid.

Accounts are digital content delivered immediately, and a login token cannot be given back once you have seen it. Where you would normally have a cooling-off right for digital purchases, such as the 14-day right of withdrawal for consumers in the EU, you expressly ask us at checkout to start delivery right away and accept that you lose that right for each account once its login token has been shown to you.

Anything that was not delivered keeps its full refund rights.

Every delivered account is covered for 6 hours from delivery. If the login token does not sign in to a working account, report it from your order page, or open a ticket on our Discord with your invoice ID, before the countdown ends. We check the account and, if it is faulty, replace it.

Each order can receive up to three replacements. Only a replacement that is actually handed over counts towards that limit. A claim we turn down because the account works, or cannot fill yet because the product is out of stock, does not use one up.

What counts is when you report it, not when we finish. If the product is out of stock when you report a valid claim, the replacement is still owed and is delivered as soon as stock returns, even after the window has closed. If we cannot replace it at all, that account is refunded to your store balance.

The warranty covers one thing: an account that does not work as delivered. It never covers:

• Cooldowns and VAC bans. We do not replace Cooldown or VAC banned Accounts.
• Game, anti-cheat, trade, or community bans placed on the account after delivery.
• Accounts on which cheats, scripts, or other third-party software were used after delivery.
• Accounts whose login token was shared, sold on, or used by more than one person.
• Accounts whose login details, settings, or linked services were changed after delivery.
• Claims made after the warranty window, claims without an invoice ID or the proof we ask for, and claims beyond the per-order limit.
• Anything a game publisher does to an account after it was delivered working.

Claiming a replacement for any of these ends the warranty on that account permanently and sends the claim to a person for review. Other accounts on the same order keep their warranty.

Before replacing an account we may check it with our supplier. If it comes back working, the claim is turned down and the account stays yours.

We watch how fast replacements are claimed. If claims arrive much faster than normal, the next one is paused for a person instead of being filled automatically. A pause is a review, not a refusal: open a ticket with your invoice ID and we finish it by hand.

Several addresses or orders that clearly belong to one person, for example orders paid from the same connection, can be treated as one customer for these checks. If you share a connection with somebody who also buys from us, tell us in a ticket and we will sort it out.

Every refusal and every block is made by a person and explained to you. If you think a decision is wrong, ask in a ticket and it will be looked at again.

You are responsible for keeping your order link and your login tokens private. Anyone who has them can see and use your accounts, and we cannot undo what they do.

We will never ask for your order link or your login tokens. Support only needs your invoice ID. Anyone asking for your order link in our name is not us.

If your order link has been shared or leaked, tell us straight away with your invoice ID.

Store balance is credit for buying on nfa.pub. It is how every refund is paid, and you can also add it by topping up. It has no cash value, is not a deposit or e-money, earns nothing, and cannot be withdrawn, exchanged for cash, or sent back to a card or wallet.

Balance belongs to the account it was credited to. It can only be moved to another of your own accounts by proving you own the email it sits on, with Claim old balance on your account page.

Balance credited by mistake, for example by a system error, a duplicated refund, or a payment that is later reversed or disputed, is removed. If that leaves your balance below zero, new purchases from balance are blocked until it is settled.

While we investigate suspected fraud or a payment dispute on your account, we may freeze its balance.

If something is wrong, talk to us first. Almost every problem is fixed quickly with a replacement or a refund to balance.

Opening a chargeback or payment dispute instead of contacting us, or after receiving a working account, is a breach of these terms. When a dispute is opened we freeze the order, stop any delivery or refund on it, and remove any store balance bought with that payment. We give the payment provider the full delivery record, and we may block your email, Discord account, payment details, and network from the store permanently.

You must not use the store for anything illegal, and you must not try to cheat us, our supplier, or our payment providers. In particular you must not:

• open chargebacks or disputes in bad faith, or pay with a card or wallet that is not yours;
• claim replacements for accounts that work, or resell or share delivered logins and then claim on them;
• use several emails, Discord accounts, or orders to get around limits, holds, or blocks;
• get around stock limits, fraud checks, rate limits, or the captcha;
• buy in bulk or automate the site other than through the official reseller API;
• take advantage of a pricing, balance, or delivery error instead of reporting it;
• harass our staff or impersonate NFA.

If you break these rules we may hold, cancel, or refuse your orders, end your warranty, remove balance that came from the abuse, and block you from the store. A refund for a cancelled order follows the Refund Policy.

The reseller API is available by approval and has its own keys, prices, and rate limits. Keep your API key secret. You are responsible for everything done with your key and for supporting your own customers. API orders are paid from your store balance and follow these terms like any other order.

You can buy without signing in. If you sign in with Discord, you are responsible for what happens under that login. Signing out of nfa.pub signs you out on every device.

The site, its design, its text, and the NFA name and branding belong to us or our licensors. You may not copy, republish, or reuse them without our permission.

The store and the accounts are provided as they are and as available. Apart from the warranty, we make no promise about how long an account will keep working or what a publisher will do with it.

We do not promise the site will always be available or free of errors, and we are not responsible for outages or losses caused by game publishers, payment providers, or other services outside our control.

As far as the law allows, our total liability for an order is limited to what you paid for it. We are not liable for indirect or consequential losses, or for lost accounts, progress, items, or data.

Nothing in these terms limits a liability or removes a right that the law does not allow to be limited or removed, including mandatory consumer rights where you live.

You agree to cover our reasonable losses and costs that result from your breach of these terms, your misuse of the store or an account, or your breach of a game publisher's rules or the law.

Contact support before taking any formal step; we settle almost everything quickly.

These terms are governed by Swiss law, and the Swiss courts have jurisdiction, without affecting any mandatory consumer protections that apply where you live.

We may change these terms as the store changes. The date at the top shows the current version. Changes apply to orders placed after they are posted; the terms that applied when you paid continue to apply to that order.

If part of these terms cannot be enforced, the rest still applies. If we do not enforce a term straight away, we have not given it up. These terms and the policies they refer to are the whole agreement between us about the store.

Open a ticket on our Discord or use the support chat on the site, and include your invoice ID. Never post your order link.

You can also email us at merceledieu@gmail.com.